Maximise Revenue Per Guest with AI
From the first enquiry to the post-stay review, an AI agent guides guests through every step of their journey — answering questions, taking bookings, and following up — built for New Zealand hotels, lodges and tour operators.
Book a CallSee AI & AutomationThe Challenge
Guests book around the clock, across time zones — your front desk doesn't.
Overseas enquiries at odd hours
International travellers enquire whenever suits them, often well outside NZ business hours.
Repetitive booking questions
Availability, rates and cancellation policy are asked constantly, taking staff away from guests on-site.
Fragmented channels
Enquiries land across email, Instagram, Facebook and phone, so some inevitably get missed.
Language barriers
International guests don't always enquire in English, and that can mean a lost booking.
Grow Bookings Through Every Channel
Reach travellers wherever they're already planning their trip.
- Connect with guests on Instagram, Facebook Messenger, WhatsApp and your website — wherever they're browsing
- Qualify enquiries in real time and guide undecided browsers toward a booking
- Recommend room types, packages or add-ons based on what a guest is asking for
Engage Travellers at Every Step
From first enquiry to check-out, and everything in between.
- Timely messages about availability, seasonal offers and local recommendations that drive bookings
- Bookings, date changes and package comparisons handled conversationally, without a phone call
- Contextual upsells — late checkout, room upgrades, add-on experiences — offered at the right moment
Win Repeat Guests, Not Just Bookings
A good stay should turn into a returning guest.
- Automates common queries — booking changes, cancellations, refund questions — so staff focus on guests on-site
- Collects post-stay feedback automatically, while the experience is still fresh
- Understands guest preferences over time to personalise future offers
Capabilities
Natural conversations
Human-like responses that need minimal setup to sound like your brand, not a script.
Ready-made booking flows
Proven conversation flows for enquiries, bookings and changes, adapted to your property.
Two-way notifications
Interactive messages guests can reply to and act on, not one-way blasts.
Multilingual support
Enquiries handled in a guest's own language where it matters for your market.
Example Workflow
An overseas guest messages about availability at 2am NZT.
Who It's For
Integrations
FAQs
Can it check real availability?
Yes — connected to your booking system, so it never confirms a room or tour that's already taken.
Does it handle multiple languages?
Yes, this can be configured for the languages your guests actually enquire in.
Can it upsell during a booking?
Yes — it can offer relevant upgrades or add-ons at the point a guest is already engaged, rather than as a separate ask.
What happens with a complex complaint?
Anything beyond routine queries is hand-balled to your team with full context, not left for the guest to repeat themselves.
See it running for a NZ operator
Book a 30-minute call — we'll show you what this looks like for your property.
Book a Call