AI for New Zealand Online Stores
Your store is open 24/7 but your support isn't. An AI agent answers pre-purchase questions, chases abandoned carts, and handles order and returns queries around the clock.
Book a CallSee AI & AutomationThe Challenge
Online shoppers expect an instant answer, or they leave.
Cart abandonment
The average NZ store loses the majority of carts. A hesitant shopper with an unanswered question rarely comes back on their own.
"Where's my order" volume
Shipping questions make up a large share of support tickets — almost all answerable from tracking data alone.
No after-hours cover
Most of your traffic happens outside a 9-to-5 window, but support usually doesn't.
Returns friction
A clunky returns process creates support tickets and refund delays that cost repeat business.
Where AI Helps
One AI agent across your storefront, socials and email.
- Abandoned cart recovery — personalised follow-up instead of a generic automated email
- Order tracking — instant shipping status, no ticket required
- Pre-purchase questions — sizing, materials, compatibility answered from your product data
- Returns & exchanges — process started automatically within policy
- Post-purchase support — reduces refund requests by resolving issues quickly
- Win-back campaigns — automated re-engagement for lapsed customers
Capabilities
Order-aware answers
Connected to real order and tracking data — no guessing on shipping status.
Cart recovery flows
Personalised, timely nudges that recover sales without feeling automated.
Returns automation
Starts the returns process within your policy, no ticket queue required.
Post-purchase follow-up
Feedback requests and win-backs sent automatically at the right moment.
Example Workflow
A shopper adds a $180 order to cart, then leaves without checking out.
Who It's For
Integrations
FAQs
Does it know real order status?
Yes — it's connected to your store and courier tracking, so answers are accurate, not guessed.
Can it process a refund itself?
It can start the process within your policy; anything outside the rules gets handed to your team.
See it running on your store
Book a 30-minute call — we'll show you what this looks like for your catalogue.
Book a Call