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AI & Automation · Support

AI Customer Service Agents for New Zealand Businesses

Answer FAQs, missed calls, order status and everyday questions instantly across phone, web chat, WhatsApp, Facebook and Instagram — without adding headcount.

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The Problem

The same questions, answered manually, all day.

"What are your hours", "where's my order", "do you have availability" — repetitive questions eat hours of staff time every week, and enquiries that land outside business hours or across multiple channels often just get missed entirely.

The Solution

One AI support agent, briefed on your business, working every channel.

  • Answers FAQs instantly from your actual policies and information, not generic scripts
  • Covers phone, web chat, WhatsApp, Facebook Messenger and Instagram from one agent
  • Escalates anything outside its depth to a real person, with full context attached
  • Available 24/7, so nothing waits for the next business day

Key Capabilities

Omnichannel coverage

One agent, consistent answers, across every channel your customers use.

Business-aware answers

Briefed on your actual FAQs, policies and offerings.

Human handover

Passes complex or sensitive queries to your team with context.

24/7 availability

Answers outside business hours, not just during them.

Use Cases

  • Retail & ecommerce — stock, order status and returns questions answered instantly
  • Trades — missed-call text-back within 60 seconds
  • Professional services — client status updates without a phone call to staff
  • Hospitality — booking and amenity questions handled around the clock

Benefits

Faster answers

Customers get a response in seconds, not the next business day.

Less repetitive work

Staff time freed from answering the same questions on repeat.

Nothing falls through

Every channel covered, so enquiries don't get missed.

Scales without hiring

Handles enquiry volume growth without adding headcount.

How It Works

01

Game Plan Call

We learn your common enquiries, policies and current channels.

02

We build the agent

Briefed on your FAQs, policies and product or service information.

03

You review test conversations

See it in action before it talks to a real customer.

04

Quiet launch

Starts on one channel, then rolls out across the rest.

05

Ongoing tuning

We refine answers based on real conversations.

Integrations

WhatsAppFacebook & InstagramWebsite chatGoHighLevel CRMShopify & WooCommerce

Who It's For

Retail & ecommerceTrades & constructionProfessional servicesHospitality & tourism

FAQs

Can it handle more than simple FAQs?

Yes — it's briefed on your actual policies and can handle nuanced questions, not just a fixed list.

Does it work across all my channels at once?

Yes, one agent covers phone, chat and social simultaneously.

See how much repetitive support work you could remove

Book a 30-minute call, or run the numbers yourself first.

Book a CallCalculate your ROI
SCALE DIGITAL · AUCKLAND, NEW ZEALAND